Landlord FAQ | CXG Lettings

How does CXG collect rent?

Tenants pay their rent on a monthly basis, paying the first months rent on the day they move in and monthly thereafter on the tenancy anniversary date. This is paid in to our audited and protected client bank account to begin processing before it is paid out the you. We offer a choice of payment options to Landlords:

- Sole Property - we will pay out within a maximum of six working days into your account,

- Multiple Properties - we make one payment per month encompassing all of your properties

When we pay your rent, we will send you a statement breakdown, accompanied by a management report detailing all activity on your property in the last rental period.

Sample Landlord Statement Sample Management Report

Is my rental income protected?

By opting into ‘Rent Guarantee Insurance’ when your tenant moves into the property your rent will be secure against non-payment. If the tenant is unable to pay the rent due to illness, redundancy or any other reason, this insurance will kick in and pay all rent due to you along with any solicitor’s costs and court fees due in going through the eviction process to gain back possession of the property.

How do I get notified about any maintenance on my property?

Maintenance on a property, as you will know from your own home, can be the most time consuming and costly aspect of being a landlord. Whilst you have an obligation to ensure the property is compliant with regulations you don’t have to worry too much, as we have our own maintenance division! From the moment the tenant reports an issue, through to inspecting, quoting and carrying out the work you can rest assured we have your best interests at heart and will always strive to complete the work to a high, complying standard whilst understanding that you need it done at the best price.

Whether it is a Gas Certificate, electrical issue or fitting a new kitchen we work closely with local trade suppliers to ensure we have what we need on hand to get the job done.

How do you monitor the condition of my property?

We understand that your property is likely to be one of your most valuable assets, and it needs looking after! From opening inventories, interim inspections and check out reports we do all we can to ensure your tenant is treating the property right whilst making it their home! After all there is nothing better than a happy tenant.

What are my tax obligations?

As a Landlord, you have an obligation to declare all income you receive to HMRC. We can provide you at the end of the financial year with a financial summary free-of-charge to aid you in completing your self-assessment tax return.

As agents, we are not allowed to advise on tax, so we recommend that you seek the help of a professional accountant with your tax return. Detailed information on renting can be found on the government website by clicking here.

Already a CXG Landlord?

As landlords ourselves, we know the challenges that arise when letting a property. Since 2006 we have built the CXG Group on the foundations of trust, transparency and quality service, meaning you, as a CXG landlord, could not be in better hands. Whether you have a single property to let or an entire portfolio we are equipped with the knowledge, systems and expertise to handle the entire rental management processes for you.

Client Testimonials

The staff are very friendly and they act fast with their work. I would recommend them to rent off.
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Professional, helpful and respectful at all times. Could not have done more.
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I have worked with CXG for several years and supported their clients in arranging finance for their property investment. CXG have a great product and provide an excellent service they, take away the hassle from investing in property and allow clients to gain a high return for their investment.
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CXG have been very helpful and professional in helping me rent a property through them. I would recommend anyone to rent a property from them.
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Very good customer service, would recommend CXG Property Services to others.
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A mate of mine told me about them and they have helped me so much, very good service.
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CXG Property Services provide a very helpful and friendly service.
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CXG have great customer service and the staff are always helpful and keep me updated.
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They are very friendly and are very professional, would rent off them again.
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CXG have fantastic service and they are very efficient with the service they provide, would definitely recommend.
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The staff are most helpful and if I need a repair on my rental property the maintenance team come and deal with it quickly and efficiently.
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Good customer service from CXG Property Services – would recommend them.
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I had my shower unit retiled by CXG Maintenance. I would like to say they have done a brilliant job and I am very happy to recommend them to anyone needing repairs.
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Best ever company I have found, especially the service from Robin Pilley.
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CXG provided me with a fantastic service. They always called on time and got things done when asked. I would use them in the future.
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CXG appreciate that letting agents need to take care of issues as they arise. They deal properly with maintenance issues, so the tenant gets what they need, and they deal effectively with rent collection and payment so the landlord gets what they need too. Ending up with a fair deal all round. These might not seem like complicated ideas, but there are many agents across the uk, perhaps the...
CXG have fantastic workmen. We had a good chat and they are good fun.
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I have recently bought a property through CXG and I am very pleased with their professional service. They have always been very helpful and friendly. Special thanks to Elaine for her efficiency and for always replying with a smile.
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Andy Pantling was our agent and we found him professional, informative and an extremely nice person to deal with. Would use Andy again.
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Having worked with CXG Property Services for a number of years, you would be hard pushed to find another property company in the UK with better all round expertise, knowledge and honesty. CXG set the bar that the rest should follow!
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